Easy Lease Direct are committed to delivering exceptional service to all our customers. We understand that mistakes happen, and we appreciate your feedback if you're ever less than satisfied. Your feedback is valuable as it helps us continuously improve our service.
If you have any concerns or suggestions for improvement, please don't hesitate to let us know. We're always happy to work with you to find a resolution.
Discretionary Commission Arrangements
If you purchased your vehicle using a motor finance agreement with a lender following an introduction by Easy Lease Direct trading style under Toomey Leasing Group Limited, your agreement might have been subject to a discretionary commission arrangement (DCA). The Financial Conduct Authority is conducting a review on the use of DCA, further information on which can be found here Car finance complaints | FCA
In order to make a query, or register a complaint, regarding your finance agreement and DCA, please contact the responsible lender directly. Details of your lender can be found on your finance agreement.
Please find below the relevant contact details provided by the lenders we work with:
Lease Plan: financebrokercs@leaseplan.co.uk